PUBLIC SERVICES: THEIR CURRENT STATE AND PROBLEMS OF DEVELOPMENT IN THE REPUBLIC OF SAKHA (YAKUTIA)

Authors

  • Александр Федосеевич Борисов St. Petersburg State University, 7–9 Universitetskaya nab., St. Petersburg, 199034, Russian Federation
  • Елена Александровна Васильева Academy of Sciences Republic of Sakha (Yakutia), 33, pr. Lenina, Yakutsk, 677007, Russian Federation

DOI:

https://doi.org/10.21638/11701/spbu12.2016.103

Abstract

The article deals with the concept of public services and analyzes the intermediate results of the implementation of customer-oriented governance through the example of the Republic of Sakha (Yakutia). It is concluded that this term is understood differently in the New Public Management (NPM) theory and in Russian practice, which leads to a distortion of NPM principles. Despite success in the development of the Russian system of public services, problems such as a misrepresented assessment of the efficiency of public administration, a lack of social management, and a lack of consideration of local social values remain. Refs 7.

Keywords:

public services, New Public Management, public administration

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References

Литература

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Published

2016-07-08

How to Cite

Борисов, А. Ф., & Васильева, Е. А. (2016). PUBLIC SERVICES: THEIR CURRENT STATE AND PROBLEMS OF DEVELOPMENT IN THE REPUBLIC OF SAKHA (YAKUTIA). Vestnik of Saint Petersburg University. Sociology, (1), 27–34. https://doi.org/10.21638/11701/spbu12.2016.103

Issue

No. 1 (2016): VESTNIK OF SAINT PETERSBURG UNIVERSITY. Series 12 . SOCIOLOGY

Section

Sociology of management

License

Articles of "Vestnik of Saint Petersburg University. Sociology" are open access distributed under the terms of the License Agreement with Saint Petersburg State University, which permits to the authors unrestricted distribution and self-archiving free of charge.