The results of an empirical study of cyber-social trust among residents of St. Petersburg

Authors

  • Lyudmila A. Vidiasova ITMO University, 49, Kronverksky pr., St. Petersburg, 197101, Russian Federation
  • Iaroslava D. Tensina ITMO University, 49, Kronverksky pr., St. Petersburg, 197101, Russian Federation
  • Yury A. Kabanov ITMO University, 49, Kronverksky pr., St. Petersburg, 197101, Russian Federation; National Research University Higher School of Economics, 16, ul. Soyuza Pechatnickov, St. Petersburg, 190121, Russian Federation https://orcid.org/0000-0002-4011-2010

DOI:

https://doi.org/10.21638/spbu12.2020.208

Abstract

Trust is an important element in building an information society, however, the increasingly widespread dissemination and use of technology is now accompanied by the influence of negative factors and fears related to the insecurity of certain data transmission channels and much discussed by cyberattacks, government pressure on civilian structures, and also uncertainty about the rules and communication standards of a new type. The article presents the results of an empirical study of the attitude of St. Petersburg residents to the use of digital technologies and identifies the level of trust in the Internet and interpersonal communication. A survey of 600 respondents was conducted in May 2019 (a sample representative of the population of St. Petersburg over 18 years old, the sampling error does not exceed 4 %, the confidence level was 95 %). According to the results, the prevalence of Internet users among the respondents was revealed, as well as an increase in trust in new technologies among younger groups of the population. The article presents the detailed results of the study dedicated to user experience in the field of online learning. The analysis of social inclusion in online learning has also demonstrated the relevance of these technological solutions in the group up to 35 years old. At the same time, assessments of personal experience were divided almost equally into positive and negative between residents of St. Petersburg. Based on the factor model, 3 components were identified that make up the category of cyber-social trust: institutional trust in organizations operating on the Internet; transactional trust in interacting with other online actors (primarily to the state); information trust regarding the completeness, quality and reliability of information (information services).

Keywords:

social trust, trust in information technology, online education, Internet users, opinion, poll

Downloads

Download data is not yet available.
 

References

Литература

Черепаняк-Вальчак М., Пежицка Э. Доверие учителей и учащихся к применению современных технологий в процессе обучения // Научные ведомости Белгородского государственного ун-та. Серия: Гуманитарные науки. 2014. №6 (177). С. 294–299.

Тульчинский Г. Л., Лисенкова А. А. Проблема доверия и современные информационно-коммуникативные технологии // Российский гуманитарный журнал. 2016. № 2. С. 233–242.

Lipset S. M., Scheider W. The confidence gap: Business, labor and government in the public mind. New York: The Free Press, 1983.

Gibb J. R. Trust: A new view of personal and organizational development. Los Angeles: The Guild of Tutors Press, 1978.

Luhmann N. Vertrauen. Ein Mechanismus der Reduktion sozialer Komplexität. Stuttgart: Lucius&Lucius, 1973.

Misztal B. Trust in Modern Societies. Cambridge: Polity Press, 1986.

Fukuyama F. Trust: The Social Virtues and the Creation of Prosperity. New York: Free Press, 1995.

Веселов Ю. В. Доверие и справедливость: моральные основания современного экономического общества. М.: Аспект Пресс, 2011.

Putnam R. D. Bowling alone: The Collapse and Revival of American Community. New York: Simon & Schuster, 2000.

Coleman J. Foundations of social theory. Cambridge, Mass.: Belknap Press of Harvard University Press, 1990.

Коуз Р. Проблема социальных издержек. М.: Экономика, 1978.

Калюжнова Н. Я. Экономика недоверия: роль социального капитала в России // Журнал институциональных исследований. 2012. Т. 4. № 2. С. 74–82.

Mayer R. C., Davis J. H., Schoorman F. D. An Integrative Model of Organizational Trust // Academy of Management Review. 1995. Vol. 20, no. 3. P. 709–734.

Kiran A. H., Verbeek P.-P. Trusting Our Selves to Technology // Knowledge, Technology & Policy. 2010. Vol. 23, no. 3–4. P. 409–427.

Дедюлина М. А. Доверие в мире информационно-компьютерных технологий // Манускрипт. 2016. № 12-3 (74). C. 54–56.

Fogg B. J. Persuasive Technology: Using Computers to Change What We Think and Do. San Francisco: Morgan Kaufmann, 2002.

Дураковский А. П., Кондратьева Т. А., Лаврухин Ю. Н., Петров В. Р. О доверии в информационных системах на основе Интернет-технологий // Безопасность информационных технологий. 2015. Т. 22. № 1. С. 25–28.

Vance A., Elie-Dit-Cosaque C., Straub D. W. Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture // Journal of Management Information Systems. 2008. Vol. 24, no. 4. P. 73–100.

Mou J., Shin D-H, Cohen J. F. Trust and risk in consumer acceptance of e-services // Electronic Commerce Research. 2017. Vol. 17, no. 2. P. 255–288.

Лысикова Н. П. Социальные коммуникации в системе современного образования. Саратовский государственный университет: официальный сайт. URL: http//www.sgu.ru/sites/default/files/textdocsfiles/2013/07/15/lysikova_0.pdf (дата обращения: 15.10.2019).

McLuhan M. The Gutenberg Galaxy. London: Routledge and Kegan Paul, 1962.

McLuhan M. Understanding media: The extensions of man. New York and Scarborough, Ontario: McGraw Hill, 1964.

Хабермас Ю. Моральное сознание и коммуникативное действие / пер. с нем. СПб.: Наука, 2000.

Thompson J. B. The media and modernity: A social theory of the media. Cambridge: Polity Press, 1995.

Симонова М. М. Проблемы и перспективы коммуникации в современном образовании // Проблемы современного образования. 2019. № 1. С. 9–16.

Brennan L. L., Johnson V. E. Computer-mediated Relationships and Trust: Managerial and Organizational Effects. Hershey, PA: Information Science Publishing, 2007.

Грищенко Л. А. Оценка доверия к безопасности информационных технологий // Вопросы науки и образования. 2018. № 7 (19). С. 62–66.


References

Cherepanyak-Valchak M., Pezhitska E. The trust of teachers and students in the use of modern technologies in the learning process. Nauchnie vedomosti Belgorodskogo gosudarstvennogo universiteta. Ser. Gumanitarnye nauki, 2014, no. 6 (177), pp. 294–299. (In Russian)

Tulchinsky G. L., Lisenkova A. A. The problem of trust and modern information and communication technologies. Rossiiskii Gumanitarnyi Zhurnal, 2016, no. 2, pp. 233–242. (In Russian)

Lipset S. M., Scheider W. The confidence gap: Business, labor and government in the public mind. New York, Free Press, 1983.

Gibb J. R. Trust: A new view of personal and organizational development. Los Angeles, The Guild of Tutors Press, 1978.

Luhmann N. Vertrauen. Ein Mechanismus der Reduktion sozialer Komplexität. Stuttgart, Lucius & Lucius, 1973.

Misztal B. Trust in Modern Societies. Cambridge, Polity Press, 1986.

Fukuyama F. Trust: The Social Virtues and the Creation of Prosperity. New York, Free Press, 1995.

Veselov Iu.V. Trust and justice: moral foundations of a modern economic society. Moscow, Aspekt Press Publ., 2011. (In Russian)

Putnam R. D. Bowling alone: The Collapse and Revival of American Community. New York, Simon & Schuster, 2000.

Coleman J. Foundations of social theory. Cambridge, Mass., Belknap Press of Harvard University Press, 1990.

Coase R. The problem of social costs. Moscow, Ekonomika Publ., 1978. (In Russian)

Kalyuzhnova N. Ya. Economics of distrust: the role of social capital in Russia. Zhurnal institutsional’nykh issledovanii, 2012, vol. 4, no. 2, pp. 74–82. (In Russian)

Mayer R. C., Davis J. H., Schoorman F. D. An Integrative Model of Organizational Trust. Academy of Management Review, 1995, vol. 20, no. 3, pp. 709–734.

Kiran A. H., Verbeek P.-P. Trusting Our Selves to Technology. Knowledge, Technology & Policy, 2010, vol. 23, no. 3-4, pp. 409–427.

Dedyulina M. A. Trust in the world of information and computer technologies. Manuskript, 2016, vol. 74, no. 3, pp. 54–56. (In Russian)

Fogg B. J. Persuasive Technology: Using Computers to Change What We Think and Do. San Francisco, Morgan Kaufmann, 2002.

Durakovsky A. P., Kondratieva T. A., Lavrukhin Yu.N., Petrov V. R. About trust in information systems based on Internet technologies. Bezopasnost’ informatsionnykh tekhnologii, 2015, vol. 22, no. 1, pp. 25–28. (In Russian)

Vance A., Elie-Dit-Cosaque C., Straub D. W. Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture. Journal of Management Information Systems, 2008, vol. 24, no. 4, pp. 73–100.

Mou J., Shin D-H, Cohen J. F. Trust and risk in consumer acceptance of e-services. Electronic Commerce Research, 2017, vol. 17, no. 2, pp. 255–288.

Lysikova N. P. Social communications in the system of modern education. Saratovskii gosudarstvennii universitet, official website. Available at: http//www.sgu.ru/sites/default/files/textdocsfiles/2013/07/15/lysikova_0.pdf (accessed: 15.10.2019). (In Russian)

McLuhan M. The Gutenberg Galaxy. London, Routledge and Kegan Paul, 1962.

McLuhan M. Understanding media: The extensions of man. New York and Scarborough, Ontario, McGraw Hill, 1964.

Habermas J. Moral consciousness and communicative action. St. Petersburg, Nauka Publ., 2000. (In Russian)

Thompson J. B. The media and modernity: A social theory of the media. Cambridge, Polity Press, 1995.

Simonova M. M. Problems and prospects of communication in modern education. Problemy sovremennogo obrazovaniia, 2019, no. 1, pp. 9–16. (In Russian)

Brennan L. L., Johnson V. E. Computer-mediated Relationships and Trust: Managerial and Organizational Effects. Hershey, PA, Information Science Publishing, 2007.

Grishenko L. A. Assessment of trust in information technology security. Voprosy nauki i obrazovaniia, 2018, no. 7 (19), pp. 62–66. (In Russian)

Downloads

Published

2020-09-23

How to Cite

Vidiasova, L. A. ., Tensina, I. D. ., & Kabanov, Y. A. . (2020). The results of an empirical study of cyber-social trust among residents of St. Petersburg. Vestnik of Saint Petersburg University. Sociology, 13(2), 236–254. https://doi.org/10.21638/spbu12.2020.208

Issue

Vol. 13 No. 2 (2020): Vestnik of Saint-Petersburg University. Sociology

Section

Language, Culture, Communication

License

Articles of "Vestnik of Saint Petersburg University. Sociology" are open access distributed under the terms of the License Agreement with Saint Petersburg State University, which permits to the authors unrestricted distribution and self-archiving free of charge.