Social and political participation using digital services: An empty ritual or a genuine participation?
DOI:
https://doi.org/10.21638/spbu12.2024.105Abstract
This article focuses on how modern digital services can involve citizens in socio-political processes. Based on a survey of residents of the Tyumen region, an assessment was made of the participation of citizens in socio-political processes, the demand for digital services by the population for the manifestation of socio-political activity, as well as the ability of these services to provide citizens with genuine political participation. The study found that only 40 % of respondents use modern services and technologies to display their socio-political activity. In the great majority of cases, the use of digital services or platforms is apolitical (solving one’s own life problems, getting information, informing the authorities). The needs of citizens related to participation in social and political processes through digital services are fully satisfied, but these services do not provide citizens with genuine participation and don’t give the opportunity to influence ongoing social and political processes. Only a few services today enable citizens to reach a high level of sociopolitical participation. Most digital services provide only symbolic political participation, but their presence improves the system of public administration and interaction between the authorities and the population. We tend to see, even in the non-political nature of digital service usage, latent political participation that can become real. The use of digital services is important for society, as they significantly expand
both the audience and the repertoire of citizens’ participation in socio-political processes; have a learning effect; contribute to increasing the openness and accountability of authorities to citizens. By properly analyzing the weaknesses of digital services and the demands of citizens for their improvement, one can make significant improvements.
Keywords:
social and political participation, digital services, level of social and political participation, engagement of citizens in political processes, вовлеченность граждан в политические процессы
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Articles of "Vestnik of Saint Petersburg University. Sociology" are open access distributed under the terms of the License Agreement with Saint Petersburg State University, which permits to the authors unrestricted distribution and self-archiving free of charge.